How we collect, use, and protect your information

Privacy Policy

Level Design Australia Pty Ltd respects your privacy and is committed to handling personal information responsibly. This page sets out the general approach we take when information is submitted through this website.

Information we collect

We may collect information you provide directly, including:

• • Your name, email address, phone number, and any details you include in an enquiry.
• • Optional information such as table preferences, dimensions, timing, or design notes.
• • If you purchase a Studio Collection table, your name, email address, phone number, delivery address, order details and the amount paid. Your payment card details are collected and processed directly by our payment provider, Stripe — we do not receive or store your full card details.
• • If you subscribe to our newsletter, your email address.
• • Information about how you use this website, collected by Google Analytics (pages viewed, device and browser, approximate location) and by our hosting and security tools.

How we use information

We may use personal information to:

• • Respond to enquiries and provide quotes or project information.
• • Communicate with you about your table, custom project, or related request.
• • Process and fulfil orders placed through the Studio Collection, including arranging delivery, and send you an order confirmation and updates about your order.
• • Send newsletter emails about new designs, offers, and sales, if you've subscribed — you can unsubscribe at any time.
• • Improve website performance, usability, and security.
• • Maintain internal business records and customer service history.

When information may be shared

We do not sell personal information. We share limited information with the service providers we use to run the website and fulfil orders, only as far as is reasonably necessary:

• • Stripe — processes payments for Studio Collection orders.
• • Brevo — sends our order confirmation emails and, if you subscribe, our newsletter.
• • Netlify — hosts this website, runs the order and enquiry forms, and stores delivery quote requests.
• • Google (Analytics) — measures how the website is used.
• • A delivery provider, who is given your name, delivery address and phone number so your table can be delivered.

We may also disclose information where the law requires it. Some of these providers store or process information outside Australia, including in the United States and Europe. We take reasonable steps to make sure they handle personal information in line with the Australian Privacy Principles.

Payments

When you purchase a table through the Studio Collection, payment is processed by Stripe, a third-party payment processor. Stripe collects and handles your payment card details directly — we do not receive or store your full card number, expiry, or security code. Stripe may process this information in accordance with its own privacy policy, available at stripe.com/privacy.

When you order, we also receive your name, email address, phone number and delivery address, and we use Brevo to send you an order confirmation. We use your phone number and address only to arrange delivery and contact you about your order. Order emails are not marketing — you will only receive our newsletter if you subscribe to it.

Newsletter

If you subscribe to our newsletter, your email address is stored with Brevo, our email marketing provider, who sends the emails on our behalf. Every email includes an unsubscribe link, and unsubscribing is immediate. Brevo may process this information in accordance with its own privacy policy, available at brevo.com/legal/privacypolicy.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No internet transmission or storage system can be guaranteed as completely secure.

Cookies and analytics

This website uses Google Analytics on every page. It sets cookies and collects information about your visit, such as the pages you view, your device and browser, and your approximate location, so we can understand how the website is used and improve it. This information is not used to identify you personally. You can block or delete cookies in your browser settings, or install Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout.

How long we keep information

We keep order records for as long as we need them to deliver your table, support you afterwards, and meet our tax and legal record-keeping obligations (generally seven years). Enquiries are kept while they are active and for a reasonable time afterwards. Newsletter details are kept until you unsubscribe.

Access and corrections

If you would like to access, correct, or request deletion of personal information you have provided, please contact us and we will respond within a reasonable time.

Contact

For privacy-related requests, please use the contact page and include enough detail for us to identify your enquiry.

If you have a complaint about how we have handled your personal information, contact us and we will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Level Design Australia Pty Ltd · ABN 85 633 988 486 · Last updated 8 October 2026.